The Importance Of Active And Effective Listening - 1319 Words

Have you ever been talking to someone and wondered if they were even listening to you? How do you know if they are actively and effectively listening to your concerns or just hearing you speak? People wonder this all the time, and it is a really an intelligent question to ask because we to come learn during adulthood that there is a difference between listening actively and effectively and just hearing what is being said, especially when talking to customer service agents over the phone. Throughout my time as a customer service and office support specialist (10 plus years) and having worked and trained in many different fields, I know that active and effective listening is a required skill that one must have to make the customer and/or clients feel appreciated and provide exceptional customer service. A company’s level of professionalism starts with effective and efficient communication which, in most cases, is initiated over the phone and most companies have mutually dependen t departments so communication skills are very important to have. Being able to communicate effectively and efficiently, one has to know that there is a sender and a receiver who communicates interdependently to make communicating effective as well as knowing how to use the five different stages in the listening process: receiving, understanding, remembering, evaluating, and responding (Listening Skills, 2016) in which a person gathers and processes information being said, uses memory functions, thumbsShow MoreRelatedThe Importance Of Active Listening, Positive Verbal Communication And Understanding Level Of Communication1588 Words   |  7 PagesThe Importance of Active Listening, Positive Verbal Communication and Understanding Level of Communication with Different Clients. Communication is an essential skill that involves the ability to exchange our attitude, thoughts and feelings through written, verbal and non-verbal interaction with each other (Crisp, Potter, Perry, 2013). In a wide range of workplaces, these interactions are primarily used to develop professional relationships with clients. To discuss the importance of effective communicationRead MoreThe Importance Of Rapport Building For Effective Communication1527 Words   |  7 PagesThe Importance of Rapport Building for Effective Communication Communication is a fundamental constituent of workplace operation, particularly for those working in health care. For health care professionals, this is extremely important as verbal and non-verbal communication are critical for ensuring that correct diagnosis and treatment is provided. This was reinforced when I had the opportunity to speak to a psychiatric nurse about the communications skills she considers to be essential for buildingRead MoreThe Importance of Listening Skills in the Workplace Essay1115 Words   |  5 PagesAssessment Task: Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources. Listening skills play a significant role in evaluatingRead MoreThe Model Of Reflective Thinking : Reporting1453 Words   |  6 Pageslanguage, listening and spoken word, we continually exchange messages between each other. In most professions, effective communication skills are necessary for the development of successful workplace relationships and foster appropriate, respectful client care (Stein-Parbury, 2012,p.194). In the healthcare field, interpersonal skills are fundamental in building rapport and therapeutic relationships between the patient and other associates (Ross, 2013, p.2). To understand the importance of communicationRead MoreEffective Listening Skills1097 Words   |  5 PagesAndrea Beachum Effective Listening Strategies Paper BSHS 385 October 12, 2015 Audra Stinson Effective Listening Strategies Paper The understanding of what effective listening is and what it means is a vital part of the role of human service provider. Effective listening means more than just hearing what your client is saying to you when they are in a session. Effective listening means that you as the provider are able to understand their body language and other nonverbal cuesRead MoreEssay on Strategies for Effective Managerial Communication1708 Words   |  7 PagesStrategies for Effective Managerial Communication Ensuring effective managerial communication is a daunting challenge. Each manager has to find their own â€Å"path† to capably communicate with their employees, employers, suppliers, business associates and clients. How is effective employee communication achieved? Effective employee communication is achieved by understanding yourself, the differences within your workforce and your company operating environment. It is based on successfully utilizingRead MoreImportance of Listening in a Workplace Environment789 Words   |  3 PagesImportance of Listening in a Workplace Environment Introduction Listening skills are one of the most fundamental aspects involved in communication. Some have argued that listening can account for around forty five percent of the time spent on communication. Listening can actually be a predictor of the level of interpersonal influence as well. Some level of hearing is innate in individuals however the level of hearing can vary widely depending on the person and their predispositions in regardsRead More The Importance of Effective Listening Skills in the Workplace538 Words   |  3 PagesThe Importance of Effective Listening Skills in the Workplace Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another. Read MoreLeadership And Communication : An Effective Leader1305 Words   |  6 Pagesthere is not a quick answer or even full agreement as to what makes an individual an effective leader. Although, in a majority of the research a common theme is occurring: communication. COMMUNICATION Communication. Easy, right? When you think quickly about communication, you might think, I do this every day. Can there really be that much involved? Academic literature and popular press texts suggest that effective communication is arrived at only if the communicator applies varied techniques thatRead MoreImportant Basis For Patient Centred Communication1245 Words   |  5 PagesTherapeutic communication is seen as a complex skill that involves much subtlety and requires a range of different approaches (Jones, 2009). The importance of therapeutic communication and professional relationships with patients as a prime means of attaining healthcare treatment found to be the underlying theme in interpersonal relationships ( Arnold and Boggs, 2011). Therapeutic communication can create a nurse-patient relationship that enhances choice and responsibility, improves patient input

Logistics and Supply Chain Management - 1168 Words

Topic: Do the terms, ‘logistics management’ and ‘supply chain management’ have the same meaning in operations and why logistics management might be of strategic importance to a manufacturing or service organisation. During last two decades, the importance of logistics has been noticed around the world. In global markets, the effects and further developments of logistics and supply chain management for corporate success has increased significantly that result in a large amount of companies have taken actual benefits in logistics, such as reducing costs, enhancing customers satisfaction and increasing sales. However, some people are confused with the relationship between logistics and supply chain management, what logistics or logistics†¦show more content†¦Logistics concentrates on coordination among business functions within and through companies, such as production, finance and marketing. In addition, according to Meredith Shafer(2010), the SCM involves in managing the whole chain from receiving the end-customers order to providing raw materials. SCM is not only limited to managing the links that connect with ones own firm, but all links within the chain. They also argue that SCM can also be regarded as a process with other managerial functions, such as quality and inventory management, lean production and enterprise resource planning, but it is involved in even more extensive scope than that. In addition, Mentzer, J., Stank, T., Esper, T.(2008) also states that SCM make corporations can actively plan and collaborate through the distributed supply chain and assure that all parities know objectives, timetable and expedites which can lead companies and their suppliers produce and deliver goods with minimal lead-time and costs. Furthermore, they also maintain that Logistics plays an important part in supply chain processes and also involves in sourcing and producing. Therefore, it is concluded that they are not completely the same terms concerned with the scope. Secondly, logistics and SCM are not exactly the same in operations because of the specific activities and effects are different. First of all, according to Russell SH.(2007), the integrated logistics caused by recognized theShow MoreRelatedLogistics And Supply Chain Management1033 Words   |  5 PagesLogistics and supply chain management is an important aspect of a firm’s strategy for the business to achieve success by creating value throughout the logistics and supply chain. The research paper will outline the concepts that are involved in creating the logistics and supply management framework. The logistics and supply chain management strategies will drive success for the company towards fulfilling and supporting customer needs, procurement and manufacturing operations of the firm. This researchRead MoreLogistics and Supply Chain Management2341 Words   |  10 Pageshighly competitive situation in order to survive; Supply Chain Management (SCM) becoming the main topic for improving efficiency and satisfy customer’s need. The supply chain of a company consists of different departments, ranging from procurement of materials to customer service. Supply chain management means transforming a company’s â€Å"supply chain† into an optimally efficient, customer-satisfying process, where the effectively of the whole supply chain is more important than the effectiveness of eachRead MoreLogistics: Management and Supply Chain1566 Words   |  7 PagesMinor Logistics Operations Presentatie titel MIRBSLM114OP N.J. Osentoski-Monsma A. Nielsen-de Vries Lecturers Logistics Room D2.173 osenj@hr.nl / vriad@hr.nl Rotterdam, 00 januari 2007 6-1 Corporate strategy Business strategy Operations Strategy Mission Objectives (cost, quality, flexibility, delivery) Functional strategies in marketing, finance, engineering, human resources, and information systems Strategic Decisions (process, quality system, capacity, andRead MoreSupply Chain And Logistics Management1295 Words   |  6 PagesIntroduction What is supply chain and logistics? Supply chain management involves various activities from acquisition of raw material to distribution of final goods while logistics involves only transportation of goods. Supply chain plays integral role in business process without effective supply chain management an organization cannot meet its demands on time. So it plays crucial role in business activities. Following activities are involved in supply chain management 1. Procurement 2. ProductionRead MoreLogistics And Supply Chain Management1379 Words   |  6 Pagestechnology and the consulting firms that service them, they are scrambling to hire people with Supply Chain expertise, but these experts are hard to come by. Supply Chain Management has moved from a necessary evil to a core competency at companies across industries. I am applying for admission to the Master of Logistics and Supply Chain Management because I want a career in the Supply Chain Management. In particular, I am interested in factors that affect the competitive performance of a businessRead MoreSupply Chain Management And Logistics Essay1877 Words   |  8 PagesSupply Chain management and logistics are an extremely important functions of an organization. In this research paper, we will be discussing an aspect of supply chain and logistics that I am interested in, how both are related and different, key activities in supply chain and logistics, and the ethics and social responsibility in both supply chain and logistics management. Logistics is a vital component of supply chain management. Both involve the planning, carrying out and management of goodsRead MoreLogistics Management And Supply Chain Management1125 Words   |  5 Pages Aero Marine Logistics Tomer Dicturel California InterContinental University Aero Marine Logistics Introduction During last two decades, the importance of logistics has been noticed around the world. In global markets, the effects and further developments of logistics and supply chain management for corporate success has increased significantly that result in a large amount of companies have taken actual benefits in logistics, such as reducing costs, enhancing customers satisfactionRead MoreLogistics and Supply Chain Management1186 Words   |  5 PagesWhat logistics management? b. State the six rights in an effective logistics management system. Logistics is defined as process of planning, implementing, and controlling the efficient flow and storage of goods, services, and related information from point of origin to the point of consumption for the purpose conforming to customer requirement, which also includes the inbound, outbound, internal, and external movements and return of materials for environmental purposes. Logistics Management is theRead MoreLogistic and Supply Chain Management3353 Words   |  14 PagesRMIT INTERNATIONAL UNIVERSITY VIETNAM Introduction to Logistic and Supply Chain Management Individual Case Study NAME: Tran Thi Kim Mai ID Number: s3231137 LECTURE: JAMIE CALBETO-Group 10 Bachelor of Commerce Program ASSIGNMENT COVER PAGE Your assessment will not be accepted unless all fields below are completed Subject Code: OMGT2085 Subject Name: Introduction to Logistics Supply Chain Management Location where you study: RMIT Vietnam – SGS Title of Assignment: Read MoreLogistics Management And Supply Chain Management1171 Words   |  5 PagesLogistics and Supply Chain Management Topic: Do the terms, ‘logistics management’ and ‘supply chain management’ have the same meaning in operations and why logistics management might be of strategic importance to a manufacturing or service organisation. During last two decades, the importance of logistics has been noticed around the world. In global markets, the effects and further developments of logistics and supply chain management for corporate success has increased significantly that result

More Government Assistance for College Free Essays

The importance of college education is undeniably evident in today’s economy and society.   What makes college education a very important factor is because it provides greater opportunity, to an individual, especially when it comes to making career and financial-related decisions. As opposed to generations of the past, high school graduates today are unable to obtain the number of high-paying jobs that were once available. We will write a custom essay sample on More Government Assistance for College or any similar topic only for you Order Now The world is continuously being been transformed from a manufacturing-based economy to an economy based on knowledge. In fact, experts predict that in the near future, around 90 percent of the fastest-growing jobs and careers would require college education. Moreover, it is also evident that in the present society, the major benefit of having college education is that college graduates receive salaries that are twice as much as those of undergraduates, aside from this, college graduates are also twice as much likely to be accepted in a job application, as compared to an undergraduate. With the continuously increasing importance of a post secondary education, the cost of it also continuously escalates. At present, the cost of college, in most countries, has been so expensive, that many would wonder whether, the high cost of tuition fees and school fees, the years to be spent in college instead of choosing to be in full-time employment, and the anxieties of keeping up with college life and financial constraints for a couple of years, in the long run, would still be worth the investment. The risk is especially large for those that belong to low-income families that already have difficulties in making ends meet, as tuition fees would definitely be an additional financial burden. Due to these constraints and various others, countries from all over the world are in grave danger of facing a societal phenomenon known as brain drain. Brain drain will arise when majority of the citizens of the society will lack education. This will happen then people, would focus on only obtaining secondary education and basic skills. The best form of remedy for this type of situation is for the government to provide greater support for College education especially in financial terms. The aim of this project is to be able to request the government to provide more assistance for college education. If the government makes a financial investment in College education, for sure that in the long run, the country’s citizens will feel be the ones to feel the benefit that will impact in the near future. Good education is beneficial in many view points. Increased government support in college education will result to a country with a higher number of educated and globally competitive professionals. This would automatically correspond to an increase in the economic status of the country. Also, it can be expected that the overall crime rate, in the country would decrease correspondingly. Background Information According to a recent study made in the U.S., about 76 percent of students that finish education would pursue a college degree, of the remaining 24 percent, 75 percent would not pursue college due to financial constraints. The goal should not be to determine whether college education is worth the investment or not, for there should be no question to this, college education is definitely of great value. The goal should be to answer on how to make college education more affordable. Post secondary education will provide students and individuals with the great opportunity to read books and listen to the lectures of top experts in their field of study, and from this they can pick-up vital ideas in choosing their careers. This form of stimulation would encourage students to think, ask questions, try out and explore new ideas, which consequently provides additional growth and development in their well-being as a person, and provides the college graduates with an edge in the job market over those who were not fortunate enough to have experienced a college education. The importance of a college education is also emphasized because of the opportunity to gain valuable resources during your tenure. During college life, students will be able to make relevant connections and affiliations with people and organizations that will later help them in the career which they would pursue. The more connections which are collected during your college years, the more options you will have when you begin your job search. Once the job search has ended, and a good and steady career has been obtained, however, the importance and benefits of a college education has not yet been exhausted. Having a college degree often provides for greater and faster opportunity for promotions. A good education is beneficial from many different viewpoints, and while the importance of a college education is quite evident for many high school students, what is often not as clear is how they will pay for that education. Although most of the colleges and universities at present would carry a very heavy price tag, it is of great importance not to let that discourage prospective college students from obtaining a college education. While the cost of tuition continues to rise, so should government support and financial aid continue to rise along with it. From local and federal options, to categorical and corporate options, college-bound students have variety opportunities worth exploring when attempting to obtain financial aid. A common misrepresentation of financial aid packages (e.g. scholarships, grants, loans, work study programs) is that they would be sufficient enough to provide funding for an entire college education. The reality is that most of these packages are smaller and it may take several of them to add up. If you are still asking yourself why you should go to college, it is important to remember the significant amount of opportunity available for college graduates compared to the minimal opportunity available for college undergraduates. The global economy is becoming increasingly more competitive, and in order to give yourself the best chance for a well-paying job, you must first understand the importance of college education. Attending college provides students with the knowledge and experience they are unable to receive from a secondary education, and finding a way to fund a higher education now can pay off in a huge way in the years to come. During their high school career, students may begin to question the importance of a college education. They might find themselves asking, â€Å"Why is it important to go to college?† The answer is that, more than ever, attending college provides opportunities for graduates which are not as widespread to those who have not received a higher education. For many students that attended high school, being able to immediately generate an income after graduation is an appealing thought, that most often, the importance of obtaining a college degree may be disregarded. Most often, they may also be repelled by the rising cost of tuition fees. This is exactly what the country should try to avoid. While it is true that a higher education may be one of the largest expenses, the importance of a college education has become quite evident in terms of earning potential and financial independence, within today’s economy. Research and Methods As a starting point, it will be relevant to review the statistics of the trend in the number of college enrollees at about ten years ago and up to the present. This will provide relevant data on whether college enrollment has increase or decrease within the past decade. Taking into consideration the obtained information, solutions would be drawn on as to how to increase or further increase college enrollments. Interviews on college students should also be conducted, from this, data as to what constraints are being most common to college students can be achieved. From this gathered data, solutions on how to minimize the constraints being faced by college students should be drawn. Questionnaires should also be prepared and distributed to Colleges and Universities; this will serve as a wide-scale data gathering procedure. Data should also be gathered from secondary students. Likewise, questionnaires should also be distributed and interviews should also be conducted. The goal would be to gather data and draw a conclusion as to determine the major factor on why most secondary school students would choose to immediately enter corporate life or employment, rather than pursue a college degree. In gathering data it is important to handle, personal information from responders especially from interviews, with at most care and confidentiality. Based on the data and information which will be gathered, solutions should be formulated. Formulated solutions should be formally presented to the government. Data and results should have high credibility and integrity for it will the major basis for the support, projects, and resolutions, which will be provided by the government. A formal proposal would be presented to the government, indicating the nature and relevance of the project, the present problem, a detailed and well-presented data analysis and results, Cited possible solutions and a feasibility study on how likely the proposed solutions to the problem would be effective. For this study, a budget of about $250.00 would be sufficient enough as for the data gathering materials, travel expenses, research expenses, printing, and other miscellaneous expenses. It is expected that the success of this study would lead to a significantly higher number of people that would be taking college education; and likewise there would be an increase in the number of college students that would finish their college degree. In the long run, it is expected that these results would correspond to an increase in the economical, social, ethical, moral, and cultural growth of the country, and its citizens as a whole. References Boesel, D., ; Fredland, E. (1999). College for all? Is there too much emphasis on getting a 4-year college degree? Washington, DC: U.S. Department of Education, Office of Educational Research and Improvement, National Library of Education. Cohn, E., ; Geske, T.G. (1992). Private Nonmonetary Returns to Investment in Higher Education. In Becker, W. ; Lewis, D. The Economics of American Higher Education. Boston, MA: Kluwer Academic Publishers. Day, J.C., ; Newburger, E.C. (2002). The Big Payoff: Educational Attainment and Synthetic Estimates of Work-Life Earnings. (Current Population Reports, Special Studies, P23-210). Washington, DC: Commerce Dept., Economics and Statistics Administration, Census Bureau. [On-Line]. Available: http://www.census.gov/prod/2002pubs/p23-210.pdf Institute for Higher Education Policy (1998). Reaping the Benefits: Defining the Public and Private Value of Going to College. The New Millennium Project on Higher Education Costs, Pricing, and Productivity. Washington, DC: Author. U.S. Department of Education (2001). Digest of Education Statistics 2001. [On-Line]. U.S. Department of Education (2000). Think College Early: Average College Costs. How to cite More Government Assistance for College, Essay examples

Graduate Letter on MA in Business Communications

Question: Write a graduate letter on MA in business communications. Answer: Sir/ madam, My name is Sara Al Jalebi and I am a recent graduate of Rider University. I am from Kuwait but I have obtained a bachelors degree in Marketing and International Business in America and my performance there was satisfactory with a GPA of 3.2. I am grateful for this opportunity as it allowed me to not only gain knowledge from the faculty and classmates but also formed my perception through various experiences that are only experienced by foreign students. Rider University has an important role in my life as it allowed me to participate in various academic clubs, get advice from my professors and friends in the academic life, in my personal life, which helped me to adjust to a new environment, and become a well-rounded person. The role of Professor Dr. Darrel Bartholomew in my academic development is indisputable as he not only encouraged me but also served as an astounding role model to follow. My dedication to my academic life is absolute, as I want to bring my home country Kuwait mor e pride and recognition through my achievements. As this is my goal, the next logical step for me to achieve a masters degree so I can progress further in my goal of bringing pride to my country as well as my personal development. I believe this should be the goal of every student to ensure that their personal success plays a role in the development of the entire population and the native country progresses further with the help of the individual achievements of few. My parents inspired me since I was a little girl and my childhood and schooling in Kuwait helped me understand the importance of education in overcoming struggles. My ambition is to complete my PhD and return to Kuwait to gain a teaching position in Kuwait University so I have already completed my first step in that regard by obtaining the bachelors degree. This has made me even more determined to commence on the next part of my journey, which entails the MA for Business Communications program at Rider University. This particular subject is my target because communication is the base of every successful business and being good at it will help me convey my thoughts to the customers better. When using appropriate words, images, and messages organizations will construct a strong internal partnership while developing a solid base for their clients. The choice for Rider University is because the bachelors degree has made me understand that I am suited to the academic and social environmen t there and because of the opportunities of learning and self-development. I am interested in entering the Rider MA program because, after looking through the programs curriculum, what initially caught my eye were the diverse courses. Not only will it help me gain knowledge and skills, but also; It focuses on the application of communication skills within a business context. They will learn to better understand and leverage communication strategies to achieve organizational goals. The program will introduce students to best practices in business communication, and engage them in real life current issues and scenarios faced by professionals on the job. the classes that I thought was helpful and addressed my cause was Communicating in Multicultural Workplaces and Communication in a Global Market. It is my clear belief that the courses will help me gain more communication skills in the business sector and enable me to perform my duty regardless of culture and social background. This program also has the possibility of the development of decision-making skill b y communication based research and analysis. Intellectual Communication course was one of the classes I learned a lot from. It made me build my perspectives towards Business Communications, because Professor Susan McManimon gave us interesting topics to talk about in class and some helpful game to understand different cultures communication norms and tactics to use. Not to mention, the Cultural Iceberg was a good communicating example because it demonstrates three parts to understand how to communicate with individuals with different backgrounds. That course really cleared my idea about communication. I have recently taken the strategic management course as an undergraduate student. It helped me widen my understanding of strategic management concepts, research, concepts, tools, and models. Our Professor, Dr. Jeffry Gossner did a good job preparing us with examples to work on enhancing our skills and knowledge. Rider University has professors who are dedicated to their jobs in helping their students to be motivated and ambitious towards their goals; I was fortunate to meet a professor that kept me directed in the right direction during my academic career. Moreover, joining various academic groups brought more expansion to my knowledge and skills. Joining these academic groups such as Pi Sigma Epsilon (PSE), and International Business Club (IBC) cultivated confidence and competitiveness necessary for succeeding in business communications. PSE is a Sale and Marketing business fraternity that attracts students who are specifically interested in that field; joining that group helped me gain communication skills that benefited me to improve my public speaking skill and going to workshops helped me shape my personality. In addition, participating in a national convention where I competed with other schools was an absolute honor and a great learning experience as I learned how to organize my thoug hts and convey them in a rather high-volume atmosphere. As for IBC, I was positioned as Public relations officer. My role was to develop flyers advertising our upcoming events, publishing our accomplishment via Facebook, Instagram, and Twitter, and joining Business Leaders of America. This helped me improve my leadership skills and attending board meetings made me realize what true employee meetings will look like. PBL had an organized meeting that impressed me and gave me the opportunity to observe their co-operation with each other. Achieving the MA in business communications will help me gain further my understanding of the business and will definitely help me gain a perspective on the international business which will be applicable in both America and Kuwait. The program includes graduate-level courses from Riders College of Business, which holds prestigious accreditation by AACSB International: The Association to Advance Collegiate Schools of Business ("M.A. in Business Communication", 2012). Therefore, the legitimacy and the quality of the 33-credit program are well founded and my experience in the university has proven that the learning environment of the university and the attitude of the professors and students are suitable for me. Thus, it gave confidence to my notion that I will be successful in the program because of my previous achievements depended on the same factors and the collage provided them in spades. Therefore, the course and the university choice are perfect for me. The course description that states, Students will learn to better understand and leverage communication strategies to achieve organizational goals. The program will introduce students to best practices in business communication, and engage them in real life current issues and scenarios faced by professionals on the job ("M.A. in Business Communication", 2012) gives assurance that the course will prepare me for my professional life that is sure to come after my academic one. Therefore, in my opinion I have made the best possible choice and will be rewarded by the knowledge that awaits me. Yours faithfully, References M.A. in Business Communication. (2012). Rider University. Retrieved 28 July 2016, from https://www.rider.edu/academics/colleges-schools/college-liberal-arts-education-science/liberal-arts-programs/buscom Writing a good letter. (2010). Veterinary Record, 166(9), i-i. https://dx.doi.org/10.1136/vr.g6916